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FREE GROUND SHIPPING
Currently Factory Direct Rug Pads™ is offering free ground shipping on all rug pads shipped within the continental United States.
ORDERS SHIP NEXT BUSINESS DAY
Generally all of our orders ship the next business day. Because we have such a large inventory and receive regular replacement deliveries, it is very rare that the rug pad you ordered wouldn't be in stock. However, in the event that we wouldn't be able to get your order out right away, we will contact you either by e-mail or phone before processing your order.
TRACKING YOUR ORDER
We will e-mail you the tracking information as soon as it is released from the carrier. You can except to receive your rug pad within 5-7 business days from the date of your order. If you haven't received your rug pad within this time frame, or the carrier shows that it has been delivered, but you haven't received it, please e-mail us at email@example.com so that we can expedite you a replacement.
HOW OUR RUG PADS SHIP
All of our rug pads shipped rolled. Some sizes will be folded in half and then rolled, which enables them to be shipped by UPS and easy to handle when you receive them.
HASSLE-FREE, NO QUESTIONS ASKED RETURNS
Factory Direct Rug Pads™ is committed to your satisfaction. If, for any reason, you are not completely satisfied with your purchase, return it within 30 days of receipt and we will exchange it or return your purchase price, whichever you prefer. Please note: 1) returns are only accepted in as-sold condition in their original packaging; 2) CLEARANCE and custom-cut rug pads are not returnable, except in the case of product shipped in error, in which case we will send you a replacement; and 3) returns received without a valid RMA# will be refused and returned to sender.
HOW TO RETURN AN ITEM
To return an item, simply e-mail firstname.lastname@example.org to request a Returned Merchandise Authorization "RMA" number. Factory Direct Rug Pads™ will then email you an RMA number along with instructions on where to ship the return to. You are financially responsible for the return shipping costs, except Factory Direct Rug Pads™ will pay freight costs for products shipped in error.