FAQ

Factory Direct Rug Pads™Rug Pad Buyer's Guide

With all the different types and brands of rug pads available on the Internet today, choosing the right rug pad for your individual needs can be a difficult task. That is why we created our Rug Pad Buyer's Guide, which is designed to answer some of the common questions customers have when shopping for rug pads and provide help tips on how to select the right rug pad for your needs. If you still have questions or would like to speak with a Sales Associate, please do not hesitate to contact us.

Q: Does every area rug need a rug pad?

A: Yes, rug pads help provide a solid foundation for your rugs, which help extends the life of your rugs. The cushion of a quality rug pad, in addition to adding comfort and cushion underfoot, absorbs the impact of foot traffic thereby reducing the wear on the face of the yarn. Rug pads also protect the bottom of your rug which is often the spot that wears out first. Furthermore, rug pads create a safe environment by reducing the wrinkles and slippage of your rugs. Rug pads also protect your floors underneath with padding that prevents the transfer of color or staining on of a quality rug pad adds comfort and cushion underfoot. Finally, most quality area rugs require a rug pad to maintain its warranty.  

    • Rug pads help provide a solid foundation for your rugs, which helps prevent wrinkling and slippage, which makes your rugs easier to vacuum, and helps extend the life of your rug.

    • In addition to providing comfort and cushion underfoot, the cushion of a quality rug pad helps extend the life of your rug by absorbing the impact of foot traffic, thereby reducing the wear on the face yarn of your rug.

    • Rug pads also protect the bottom of your rug which is often the spot that wears out first.

    • Rug pads create a safe environment by reducing the wrinkles and slippage of your rugs.

    • Rug Pads protect your floors below with padding that prevents the transfer of color or staining and helps prevent the backing of area rugs from scratching or imprinting into the finish of your hardwood floor.

Q: What size rug pad do I need?

A: Rug Pads should always be slightly smaller (approximately 1'') than your rug; this allows the edge of the rug to fall flat to the floor so that your do not even see the rug pad underneath. Your best bet is to order a rug pad to match the size of your rug, or slightly larger, and just use scissors to easily trim it to a perfect fit.

 

Q: Do you offer custom-size rug pads?

A: Yes, if you need a size that we do not offer, please e-mail sales@factorydirectrugpads.com with "Price Quote on Custom Sized Rug Pad" as the subject for a quote. Please note, custom-cut rug pads are not returnable, except in the case of product shipped in error in which case we will send you a replacement rug pad.

 

Q: Can you cut a standard size rug pad down to my specific dimensions?

A: Yes, if you would like to have a standard size rug pad cut down to your specific dimensions, simply purchase a rug pad large enough to accommodate your desired size, then select the custom cutting option of your choice when adding the item to your cart. Please note, custom-cut rug pads are not returnable, except in the case of product shipped in error in which case we will send you a replacemenesrug pad.

 

Q: What type of rug pad is right for me?

A: Rug pads come in three general types: premium non-slip rug pads, felt rug pads, and non-slip rug pads. Premium non-slip rug pads, like our Premium Grip™ Rug Pad provide a dual purpose; they serve as a pad, which adds comfort underfoot and helps extend the life of your area rugs by taking 50% of the wear out the rug's face yarn, and they provide non-slip properties, which will keep your rugs in their place.  A felt rug pad, like our ENDURANCE 32(R) 100% Recycled Felt Rug Pads, serve solely as a pad, as they do not have non-slip properties.

 

Q: Which of your brands of rug pads is right for me?

A: The brand of rug pad that is right for your depends on a variety of factors like what type of floor it is going over, the size of your area rug, and what you expect to you get out of the rug pad.

  • 3/8'' Thick Premium Grip PLUS™ Rug Pad, our best rug pad, is a durable, reversible premium non-slip rug pad designed for all types of floors. For example, if you are going over hardwood or laminate floors, place the 100% duragon rubber side down to prevent your area rug from slipping over the hard surface, and,  the course surface of the rug pad will help grip you area rug, holding it firmly in place. However, if you are going over tile or carpet,  place the 100% felt side down, which will grip your carpet underneath or level out your grout lines, while the 100% duragon rubber side will secure your area rug keeping it firmly in place.  Premium Grip™ Rug Pads' 100% duragon rubber non-slip material is guaranteed not to stain, mar, or discolor them for 20 years. Premium Grip™ Rug Pads are approximately 56 ounces and are made of 100% rubber and 100% recycled felt content. Premium Grip™ Rug Pads are approximately 3/8'' thick which means your rugs will not appear elevated off the floor, while providing incredible comfort underfoot. Premium Movenot Rug Pads satisfy the credit requirements of the USGBC LEED® Rating.
  • Premium Grip(R) Rug Pad, our second best rug pad, is a durable, reversible premium non-slip rug pad designed for all types of floors. For example, if you are going over hardwood or laminate floors, place the 100% duragon rubber side down to prevent your area rug from slipping over the hard surface, and,  the course surface of the rug pad will help grip you area rug, holding it firmly in place. However, if you are going over tile or carpet,  place the 100% felt side down, which will grip your carpet underneath or level out your grout lines, while the 100% duragon rubber side will secure your area rug keeping it firmly in place.  Premium Grip™ Rug Pads' 100% duragon rubber non-slip material is guaranteed not to stain, mar, or discolor them for 20 years. Premium Grip™ Rug Pads are approximately 45 ounces and are made of 100% rubber and 100% recycled felt content. Premium Grip™ Rug Pads are only a mere 1/4'' of inch, which means your rugs will not appear elevated off the floor.  Premium Movenot Rug Pads satisfy the credit requirements of the USGBC LEED® Rating.
  • Ultra Plush™ Non-Slip Rug Pad, our third best rug pad, is a durable, reversible premium non-slip rug pad designed for all types of floors. For example, if you are going over hardwood or laminate floors, place the 100% duragon rubber side down to prevent your area rug from slipping over the hard surface, and,  the course surface of the rug pad will help grip you area rug, holding it firmly in place. However, if you are going over tile or carpet,  place the 100% felt side down, which will grip your carpet underneath or level out your grout lines, while the 100% duragon rubber side will secure your area rug keeping it firmly in place. Ultra Plush Non-Slip Rug Pad's 100% duragon rubber non-slip material is guaranteed not to stain, mar, or discolor them for 15 years. Ultra Plush™ Non-Slip Rug Pads are approximately 45 ounces and are made of 100% rubber and 100% recycled felt content. Ultra Plush™ Non-Slip Rug Pad are only a mere 1/4'' of inch, which means your rugs will not appear elevated off the floor.  Ultra Plush™ Non-Slip Rug Pad satisfy the credit requirements of the USGBC LEED® Rating.
  • ENDURANCE 32(R) 100% Recycled Felt Rug Pad(TM) is comprised of 32 ounces of 100% recycled fiber content compressed into a 3/8th of an inch thick pad to create a pad dense enough to stand up to the heaviest traffic, which helps extend the life of your area rugs, yet soft enough to provide comfort underfoot and protection for your hardwood floors with its extra-soft backing. ENDURANCE 32(R) 100% Recycled Felt Rug Pads are extremely environmentally-friendly: they are made of 100% recycled carpet fibers; they provide excellent thermal insulation with an R-value of 2.12; they are naturally hypo-allergenic, as well as, mold, mildew, and moth resistant; they can be use over radiant heat floors; they are certified for the Carpet and Rug Institute's Green Label for air quality; and, they satisfy the credit requirements for USGBC LEED® Rating Systems. ENDURANCE 32(R) 100% Recycled Felt Rug Pads are a great choice for hardwood, laminate, or tile floors where you do not expect to much slippage, as these rug pads do not feature non-slip properties. They are also an excellent choice for use over concrete and radiant heat floors, as they are naturally mold and mildew resistant, and they provide excellent thermal properties with an R-value of 2.12. ENDURANCE 32(R) 100% Recycled Felt Rug Pads feature excellent acoustical properties, which makes them a great choice for use in apartments.  ENDURANCE 32(R) 100% Recycled Felt Rug Pads are the perfect choice for endurance and the environment!
  • ENDURANCE 20(TM) 100% Recycled Felt Rug Pad(TM) is comprised of 20 ounces of 100% recycled fiber content compressed into a 1/4th of an inch thick pad to create a pad dense enough to stand up to the heaviest traffic, which helps extend the life of your area rugs, yet soft enough to provide comfort underfoot and protection for your hardwood floors with its extra-soft backing. ENDURANCE 20(TM) 100% Recycled Felt Rug Pads are extremely environmentally-friendly: they are made of 100% recycled carpet fibers; they provide excellent thermal insulation with an R-value of 1.17; they are naturally hypo-allergenic, as well as, mold, mildew, and moth resistant; they can be use over radiant heat floors; they are certified for the Carpet and Rug Institute's Green Label for air quality; and, they satisfy the credit requirements for USGBC LEED® Rating Systems. ENDURANCE 20(TM) 100% Recycled Felt Rug Pads are a great choice for hardwood, laminate, or tile floors where you do not expect to much slippage, as these rug pads do not feature non-slip properties. They are also an excellent choice for use over concrete and radiant heat floors, as they are naturally mold and mildew resistant, and they provide excellent thermal properties with an R-value of 1.17 ENDURANCE 20(TM) 100% Recycled Felt Rug Pads feature excellent acoustical properties, which makes them a great choice for use in apartments.  ENDURANCE 20(TM) 100% Recycled Felt Rug Pads are the perfect choice for endurance and the environment! 

 

Q: How do your rug pads differ from what my local floor covering store, department store, or home improvement store carry?

A: One major difference is that we cut our rug pads to order, which means you get a fresh cut off a roll, compared to most stores who stock the pre-boxed rug pads, which could be folded for months before you receive it.  It takes a fair amount of time for those creases to work themselves out, which in the turn could cause your rug pad to stretch, which might require additional trimming.  Another difference is price. Our customers have reported seeing the same pads locally at up to 3x as much, plus tax. Finally, our free next business day ground shipping means you will receive your new rug pad before some of our competitors finish "processing" your order.

 

Q: Is there someone I can talk to if II have questions? 

A:  Yes, call us at  732-RUG-PADS (784-7237). Our Associates are available Monday - Friday 9 AM to 9 PM; Saturday 9 AM to 5 PM; Sunday 12 PM to 5 PM; all times EST. If you reach us while we are busy assisting other customers, after hours, or on a holiday, please leave a message with our answering service and we will get back to you as soon as possible. 

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